FAQ

WHAT IS THE DIFFERENCE BETWEEN THE TWO PAPERS ?

Premium semi gloss photographic paper - Fotospeed Pearl 290 Semi Gloss paper is the photographic paper, it is a natural white, heavyweight, resin coated paper. It has a beautiful pearl finish matching the discontinued acclaimed Ilford Galerie Smooth Pearl

Etching fine art textured paper -  Fotospeed Platinum Etching 285 is the Fine Art Textured paper. This paper is 100% Acid free, with a velvety finish. It’s 25% Cotton and 75% alpha-cellulose.

Are any prints Limited Edition ?
All limited edition prints will have a sticker next to the print or it will be mentioned in the description. Limited edition prints are only available for a short period of time and sell very fast. 

Do you hand sign the prints ? 
Yes of course! I personally sign every single print.

What will the contents of my package be ? 

Your selected print. Hand signed by me personally. A special thank you note and 15% off on your next order.

Refunds and Returns

I guarantee my prints 100%. This means that if for any reason you’re not completely happy with your print, you can return it for a full refund, no questions asked. If there is anything I can do to fix the problem or replace the product, please let me know. If you would like a refund, I will endeavour to refund you within 2 business days of receiving the returned print. If the print has been damaged, please take photos of the damaged product and the packaging and send them to me with the returned print.

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

Customer service is my highest priority so I am to answer any questions received within 12 hours!   

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, the order is then sent to the printing team in Cornwall UK. Printing and drying takes roughly 1-2 working days. If you notice an error in your address please contact me ASAP so I can pass on the change to the printing team. 

 

HOW LONG IS THE PROCESSING PERIOD?

Order's are processed and sent to the printing team the day the order is made and most prints are then printed the next day except for weekends. 

 

GENERAL SHIPPING INFORMATION:

The printing teamand ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your print should be shipped out to you  within 1~3 business days after your order is placed, depending on size and paper used. Larger sizes have longer drying times. You will receive an email with the tracking number as soon as your print has been shipped. We send your parcel with Royal Mail First class to ensure it gets to you as quick as possible. From the moment you place your order until it arrives at your house, depending on size and paper It can take anywhere between 3-5 days in the UK and 7-10 days Internationally.

    

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally and to almost all countries. Your print is printed locally in Cornwall, UK and then sent our via Royal Mail First class and you should receive it in 7-10 working days.

  

HOW CAN I TRACK MY ORDER?

As soon as you receive your tracking number you can go to the Royal Mail website and track your order. Just type in Google - Royal Mail, track order. Put in your tracking reference and you can track your package all the way!